When discussing Synchronous vendor market, easy is not the best word to describe open source. I maintain several websites and the expertise for open source software is under stated. I tend to have a short learning curve however Drupal and Joomla are difficult. Wordpress was difficult as an open source Content Management System. Now Wordpress blog is totally different so don't confuse the two.
It really just depends on the IT talent you have available when choosing vendor or open source. We use vendor products for the Non-profit website because of its ease. Skype, Go to Meetings, etc. are great. Keep in mind your market and users when you are selecting Synchronous Software and the purpose, i.e. video conferencing, etc.
I looked at Googles hangout. However, I wouldn't consider it at this time because our parents are more familiar with Skype.
Phyllis
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